Policy Key Points
This policy affects all Yaskawa America, Inc. personnel performing service on products outside of Yaskawa facilities.
The primary rule of thumb is for Yaskawa associates to be aware of the safety policies of Yaskawa America and the safety policies of the site (typically a customer or end-user) and follow the more restrictive rules of the two policies.
Yaskawa associates, at no time shall place themselves in a position where they feel they are forced by the customer to do something the associate believes it is unsafe. Yaskawa associates shall walk away from the unsafe conditions and contact his/her supervisor who will notify the customer that Yaskawa will not place our associates in danger.
Reporting Safety Incidents and Near Misses
Field Service Drug and Alcohol Policy
Monitoring of Field Service Associates
Yaskawa field service associates shall not operate customer equipment, including:
Yaskawa field service associates shall use their own lockout/tagout devices and shall not rely on the customer's lockout/tagout devices
Yaskawa field service associates shall verify all sources of energy are properly controlled
If the Yaskawa field service associate leaves the work area, the Yaskawa associate shall assume the equipment is energized upon their return until lack of power is verified.
Refer to Yaskawa's Control of Hazardous Energy policy for additional requirements
No Yaskawa field service associate shall work out of sight and sound of another person who is knowledgeable of the hazards present and the proper emergency response procedures
Where a customer representative is assigned as the observer, the customer representative shall be notified that work will stop if the representative is not present
Yaskawa associates shall only perform service on products on which they have been qualified for field service
Yaskawa associates performing work at customer sites shall be trained:
Records of this training shall be maintained in the associate's competency record.
Although Yaskawa America, Inc. is not a process manufacturer, Yaskawa associates who work at customer sites may be exposed to process manufacturing, such as pumping, waste water treatment, and mixing.
Yaskawa associates working at customer sites shall follow all Process Safety Management rules defined by the customer.
No Yaskawa associate shall operate, control, or otherwise interact with the process manufacturing conducted by the customer. The activities of the Yaskawa associate shall be limited to the Yaskawa product being serviced.
The Yaskawa associate shall notify the customer immediately upon arrival.
The Yaskawa associate shall not work without a customer representative present.
The Yaskawa associate shall obtain from the customer all information about hazards related to the site and the work being performed.
The Yaskawa associate shall inform the customer of any and all hazards that may be present by the nature of the work the Yaskawa associate is performing.
The customer shall be immediately informed of any injury, property damage, toxic material release, or near miss.
Yaskawa Human Resources and EHS shall be informed of any injury, property damage, toxic material release, or near-miss within 4-hours of the incident.
Yaskawa signs non-disclosure statements with our customers. No Yaskawa associate working at a customer site shall:
Yaskawa invests in equipment and technology to limit the physical exertion required for all jobs. The physical requirements for Yaskawa Field Service associates are:
Yaskawa associates must provide evidence that they can perform these duties through demonstration or physical upon hire or transfer.
As a Yaskawa associate who works at customer site, field service associates are bound by the safety rules and policies of both Yaskawa America, Inc. and the host site. Where a conflict occurs, the associate is subject to the more restrictive rule or policy.
Yaskawa’s complete Substance Abuse Policy (1300.70) is located in Company Policies that can be found in UltiPro using any connected device with the associate’s private logon credentials.
Following are additional requirements for Yaskawa associates working at customer locations:
Per Yaskawa's Substance Abuse Policy, all associates are subject to preemployment and reasonable suspicion drug testing.
No Yaskawa field service associate shall work out of site of another person who is knowledgeable of the hazards present and the proper emergency response. The monitoring person must observe from beyond the hazard area. For the nature of the work performed by Yaskawa, this boundary is defined as the farther of the arc flash protection boundary or the limited approach boundary determined from the shock and arc flash protection study.
The monitoring person should monitor the field service associate’s activities and behaviors to determine if he/she should be removed from the work site. Examples of these activities include, but are not limited to:
Yaskawa field service associates are responsible for ensuring they are physically and mentally fit to perform their job functions safely. If the associate is not able to perform their duties safely due to fatigue, or their physical or mental state, they are responsible for notifying their supervisor prior to performing work.
Rev # | Description | Release Date | Approved by |
---|---|---|---|
0 | Initial Release | 12/12/2016 | Thurwanger |
1 | Added Process Safety Management | 5/9/2017 | Thurwanger |
2 | Added Confidentiality requirements | 8/12/2018 | Thurwanger |
3 | Added Field Service Fit for Duty, Field Service Drug and Alcohol Policy, and Notification of Fatigue | 11/7/2019 | Thurwanger |
Review Date | Reviewed by | Changes Required (Yes/No) | Revision # if updated |
---|---|---|---|
2/15/2017 | Thurwanger | Yes | 1 |
1/12/2018 | Thurwanger | Yes | 2 |
1/18/2019 | Thurwanger | Yes | 3 |
1/14/2020 | Thurwanger | No | |
1/26/2021 | Thurwanger | No | |
1/18/2022 | Thurwanger | No | |
1/13/2023 | Thurwanger | No | |
1/16/2024 | Thurwanger | No | |
1/21/2025 | Thurwanger | No | |
Policy Video